Terms of Service
Introduction
These Terms of Service (“Terms”) govern your use of the website https://www.carolynhitchcock.co.uk (the “Website”) and the therapeutic services provided by Carolyn Hitchcock (“we”, “us”, “our”). By booking a consultation or using this Website, you agree to be bound by these Terms.
1. The Nature of Our Services
The services provided, including Scar Therapy and Soft Tissue Therapy, are intended to support the body’s natural healing processes, improve physical function, and enhance well-being. This work is not a substitute for medical diagnosis, treatment, or advice from a qualified medical professional. You agree that you are responsible for your own health and will consult a GP or other appropriate medical professional for any serious or prolonged medical conditions.
2. Client Responsibilities
As a client, you agree to provide accurate and complete information about your health history, including any pre-existing conditions, injuries, or recent surgeries. It is your responsibility to inform us of any changes to your health status. All information you provide will be held in the strictest confidence, as outlined in our Privacy Policy.
3. Appointments and Fees
All appointments must be booked in advance via the methods provided on our Website. The fees for our services are displayed on the Bookings page and are subject to change. Payment is due at the time of booking unless otherwise specified.
4. Cancellation and Rescheduling
We operate a strict 48-hour cancellation policy. This is to ensure we can offer the appointment time to other clients who may be in need. For full details, please see our dedicated Cancellation Policy page. By booking an appointment, you agree to the terms of this policy.
5. Use of Website Content
All content on this Website, including text, graphics, and logos, is the property of Carolyn Hitchcock and is protected by intellectual property laws. The content is provided for informational purposes only and does not constitute medical advice.
6. Limitation of Liability
To the fullest extent permitted by law, Carolyn Hitchcock shall not be liable for any indirect, incidental, or consequential damages resulting from your use of the Website or our services. Our liability for any direct damages shall be limited to the amount of the fees paid for the service in question. This does not exclude or limit our liability for death or personal injury caused by our negligence.
7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English and Welsh courts.
8. Amendments
We reserve the right to amend these Terms of Service from time to time. The latest version will always be posted on this page. Your continued use of our services or Website after any changes constitutes your acceptance of the new Terms.